Thank you for shopping at Green Giant Highs. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return policy to ensure a hassle-free experience.

1. Eligibility for Returns: To be eligible for a return, please ensure that:

   • The product is unused, in its original packaging, and in the same condition as when you received it.
   • The return request is made within 15 days of the delivery date.
   • The product is not a perishable item or a customized product.

2. Return Process: If you wish to return a product, please follow these steps:

   • Contact our customer support team to initiate the return process. Provide your order details and a brief explanation of the reason for the return.
   • Our customer support team will guide you through the return process and provide you with a return authorization, if eligible.
   • Pack the product securely in its original packaging and include any accessories or documentation that came with it.
   • Ship the package back to the provided return address. Please ensure that the package is properly sealed and that you obtain proof of shipment.

3. Refund or Exchange: Once we receive the returned product and confirm its eligibility, we will process the refund or exchange as per your preference:

   • Refund: If you choose a refund, we will credit the original payment method used for the purchase. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.
   • Exchange: If you opt for an exchange, we will replace the returned product with a new item of your choice, subject to availability.

4. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These may include opened or used consumable products, such as edibles or vaporizer cartridges. Please check the product description or contact our customer support team for clarification before making a purchase.

5. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, and we may request supporting documentation or images to assist with the resolution.

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

We strive to process returns promptly and efficiently. However, please allow for a reasonable processing time once we receive your returned item.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase from Green Giant Highs.